1. Before you send a notice
If your concern is the background music in a film made on StoryHive, please check our music license page first. Every track in our built-in library is Creative Commons or public domain and free to use commercially, and that page lists the license, the source, and the exact attribution for each one. Many automated claims against this kind of music turn out to be mistakes.
If your concern is a recording of a person — a clip of you that you want removed, rather than a copyright matter — that is handled faster through the removal process in our Privacy Policy.
2. How to send a takedown notice
To be effective, a notice must include all six of the following:
- Your physical or electronic signature.
- Identification of the copyrighted work you say has been infringed (or, for several works, a representative list).
- Identification of the material you say is infringing, with enough detail for us to find it — an event link, an invite link, or a film download link.
- Your contact information: name, mailing address, telephone number, and email address.
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate and — under penalty of perjury — that you are the copyright owner or authorized to act on their behalf.
3. Where to send it
Email your notice to [email protected]. This mailbox is monitored and is currently the only way to reach us about a copyright matter.
Incomplete — designated agent not yet registered
StoryHive does not yet have a DMCA designated agent registered with the U.S. Copyright Office, so there is no postal address to send a notice to. Use the email address above in the meantime. This section will be replaced with the agent's real name and mailing address once registration is complete.
- Designated agent
- [Owner/lawyer: designated DMCA agent not yet registered with the U.S. Copyright Office]
- Mailing address
- [Owner/lawyer: designated agent mailing address not yet available — LLC not yet formed]
[Owner/lawyer: registering a designated agent with the U.S. Copyright Office (copyright.gov/dmca-directory, roughly $6, renewed every 3 years) is a prerequisite for DMCA safe harbor, and needs the legal entity to exist first. Until then this process is not safe-harbor compliant, and this page must not be described as a complete takedown process.]
4. What happens next
- We acknowledge your notice by email, normally within a few business days.
- We review it for the six elements above. If something essential is missing we will tell you what, so you can resend it.
- We remove or disable access to the material we identify from a valid notice. For StoryHive this usually means making a film or a specific clip unavailable for download and sharing.
- We notify the organizer whose event the material belongs to, and tell them how to file a counter-notice. We forward your notice to them, which will normally include your name and the contents of the notice.
- We keep a record of the notice for our repeat-infringer policy.
5. Counter-notice
If material you submitted was removed and you believe that was a mistake or a misidentification, you can send a counter-notice to the same address. It must include:
- Your physical or electronic signature.
- Identification of the material that was removed, and where it appeared before it was removed.
- A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
- Your name, address, and telephone number.
- A statement consenting to the jurisdiction of the federal court for the district where you live (or, if you are outside the United States, any district where we may be found), and that you will accept service of process from the person who sent the original notice.
We forward a valid counter-notice to the person who sent the original notice. If they do not tell us they have filed a court action within 10 to 14 business days, we may restore the material.
6. Repeat infringers
We terminate, in appropriate circumstances, the accounts of organizers who are the subject of repeated valid copyright infringement notices. This mirrors the repeat-infringer section of our Terms of Service.
7. False claims
Under 17 U.S.C. 512(f), a person who knowingly materially misrepresents that material is infringing — or that it was removed by mistake — may be liable for damages, including costs and legal fees. Please be sure before you send either a notice or a counter-notice.
This page is published in English only, and the English text is authoritative.